Cancellation & Refund Policy

1. Escrow Funding & Cancellations

Since Finixlance is an Escrow-based marketplace, funds deposited by the Client are held securely in a platform vault. A Client may request a cancellation of a milestone only before work begins. Once work is delivered, cancellations are handled via the Dispute Resolution process.

2. Return Policy (Digital Goods)

Finixlance acts as a marketplace for digital freelance services. Since no physical goods are sold or shipped on this platform, standard "Return Policies" (like returning a physical item via courier) do not apply. All deliveries are digital and handled via the platform's chat container.

3. Refund Eligibility

Refunds (100% or partial) are strictly processed under the following conditions:

• If the Freelancer fails to deliver the project.
• If the Finixlance Arbitration Admin resolves a Dispute Ticket in favor of the Client.

4. Non-Refundable Scenarios (7-Day Rule)

If a Client fails to actively reject, request modifications, or submit a dispute claim within exactly 7 days (168 hours) of delivery logging, the system automatically approves the milestone. Once funds are released to the Freelancer wallet, no refunds will be entertained under any circumstances.